Store Policies                                  

Business Hours
You can call us at 1 - 888 - 243-2194 during business hours 10 am to 6 pm Mountain Time any day or e-mail us anytime.   We recommend first time customers to allow an hour for us to learn about your Parrots and make recommendations on diet, foraging, toys and training.  Please refer to the Home Page for our store hours at each location.

Return Policy
All orders will be received in good condition or replaced upon return of damaged merchandise.  If you are not satisfied with your purchase for any reason, please contact us before returning it.  Merchandise MUST be post marked for return within 7 days of receiving your order.  Returned products must be in original, unused condition including accessories and unopened packaging.  Please include a copy of your invoice with the return.  We are unable to accept returns on wood play gyms, any items removed from the original packaging or not sold prepackaged (for sanitary reasons) with the exception of those with manufacturer’s guarantees.  Refunds are issued, less a 2.5% service fee. The original shipping fees and are not refundable, unless returning merchandise that we shipped in error.  All return shipping costs are the buyer's responsibility.  We encourage you to contact us with any questions prior to purchase.

Payment Options
We provide secured on-line credit card payment but also accept money orders, cheques or electronic funds transfer through http://www.certapay.com/en/personalPayments/send.html.   Please indicate payment method by cheque/money order, credit cards by phone,  debit card (pick-up in Calgary) and electronic funds transfer at checkout.  Use your Parrotdise Perch password as the password required for electronic funds transfer.  Our mailing address for cheques or money orders is 2834 Morley Trail NW, Calgary, Alberta, Canada T2M 4G7.  We will credit your account if an item is out of stock providing the amount is greater than $10.00 otherwise we will place a credit on your online account that can be applied to the next order.  We do not ship backordered items.  Order cancellations that require a refund to a credit card will incur a minor charge of $3.00 for bank charges. 

Privacy Policy
We appreciate your business and respect your right to privacy.  This privacy notice discloses the privacy practices for www.parrotdiseperch.com.   This privacy notice applies solely to information collected by this web site.  It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your information.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site.  We only have access to/collect information that you voluntarily give us via email or other direct contact from you.  We will not sell or rent this information to anyone.  We will use your information to respond to you, regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, that is; to ship an order.  Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time.  You can do the following at any time by contacting us via the email address or phone number given on our website:
  • See what information we have about you, if any,
  • Change/correct any information we have about you,
  • Have us delete any information we have about you,
  • Express any concern you have about our use of your information.

Security Statement
We take extreme efforts to insure complete on-line security of your valuable data and credit card information.  Credit card orders are processed by Moneris, our authorized on-line retailer (http://www.moneris.com/eselectplus/index).  We use encrypted transmittal to Secure Servers for the submission of your final payment information.  This has been proven to be safer than giving your credit card information over the telephone.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline.  Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment and we do not retain credit card information.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 888-243-2194 or by email.

Shipping
We now have shipping options.  The default shipping options are Canpar (Canada) and Postal Service (USA).  This will be used for all shipments unless specifically requested otherwise or for oversized parcels.   Please email for the "Extra Shipping" cost on oversized parcels before completing your order.  This amount can be added by searching for "Extra Shipping".  At checkout please select the Pick-up or Extra Shipping Included option to avoid additional postage charges.  Typically, shipments may be expected within 7 business days in Canada and 12 business days in the USA.  If we have overestimated the shipping costs by more than $3.50, our packaging costs, we will credit your account for the difference to be applied to future purchases.  Cash or credit card refunds will not be made for amounts under $10.00. 

If you live in Calgary and would like to pick up your order you can select this option to avoid being charged.  Please indicate in the comments when your order will be picked up. 

If you have any further questions let us know at info@parrotdiseperch.com or call us at 1 - 888 - 243-2194 (Calgary local call 243-2194).  We look forward to providing you and your Parrot with the highest quality products available!

2834 Morley Trail NW, Calgary, Alberta T2M 4G7 Canada